FAQ

Returns

Merchandise can be returned or postmarked for return within 7 days of delivery to receive a full refund. Returns received or postmarked after 7 days but within 14 days will be issued store credit. (All Sale items are FINAL SALE)

• Items must be unworn, unwashed unaltered and have the original tags attached.
• Items must be free of marks, makeup, perfumes, strong odors, deodorant, smoke and animal hair.
• Items must be in the original packaging.
• Items showing signs of wear and/or damage will be returned to the customer with no refund issued.
• Buyer is responsible for all shipping costs on return and exchanges.
• All shipping costs are non-refundable.
• Items not in original condition or returned out of the 14 day return window will be refused.
• Sale items may not be returned.

Ship returns with packing slip included back to:

A New Day Boutique
702 E. Johnson St.
Madison, WI 53703

Once your return is received and processed, a refund will be issued on the original payment method.

In-Store Returns

Return Policy for items purchased in-store:

7 days for a refund to your original form of payment if items are unworn and tags are attached. After 7 days, you have 14 days for store credit or exchange. An online purchase can be returned in-store with a copy of the order confirmation; printed or shown on your phone.

Shipping

Orders will be shipped within 1 to 3 business days. You will receive a shipping confirmation email once it leaves our store.

 We are not responsible for lost/stolen packages once an order has been shipped. Please reach out to UPS/USPS if your package is missing.

 If you have questions about our return policy, or need assistance, please email anewdayboutique@gmail.com.